Privacy Policy

Last updated: [insert date]

At Caledonia Shutters, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.

Who We Are

Caledonia Shutters provides bespoke internal and external shutters across Scotland, including the Highlands and islands. Our website address is [insert website URL]. We are a registered business in Scotland and can be contacted at:
Email: [insert email]
Phone: [insert number]
Address: [insert business address]

Information We Collect

We may collect and store information when you:

Submit an enquiry form or request a quote
Sign up for newsletters or special offers
Place an order or schedule an appointment
Communicate with us by phone, email, or social media

The details we collect may include your name, address, email, phone number, and details about your property or order. We may also gather non‑personal information such as browser type and site usage data to help improve our website’s performance.

How We Use Your Information

We use your information to:

Respond to your enquiries and provide quotes
Manage your order and arrange installation services
Process payments and maintain internal records
Send service updates or communications relevant to your project
Improve our website and the customer experience

We do not sell or share your personal details with third parties for marketing. Information may only be shared with trusted partners (for example, delivery or installation teams) as necessary to complete your order.

Marketing

If you choose to receive marketing updates, we may occasionally send emails about new products, offers, or company news. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

Data Security

We use secure systems and industry‑standard safeguards to protect your data from unauthorised access, alteration, or disclosure. Our website uses encryption and other security measures to ensure your information is handled safely.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request corrections to inaccuracies
Ask for your data to be deleted when it’s no longer required
Withdraw consent for marketing at any time

To exercise these rights, contact us at [insert contact email].

Cookies

Our website may use cookies to improve functionality and user experience. You can adjust your browser settings to refuse cookies if you prefer.

How Long We Keep Your Data

We retain your data only as long as it’s needed to fulfil the purposes outlined above or to meet legal or accounting requirements.

Changes to This Policy

We may update this privacy policy from time to time. The most recent version will always be available on our website with the updated date.

Caledonia Shutters
Bringing craftsmanship and care to homes across Scotland.

Would you like me to tailor this for inclusion in your website’s footer (shorter summary version) or format it to comply with GDPR documentation requirements for a business privacy notice?